Thank You, Time Warner Cable

What's worse than waiting 30 minutes in line at the post office? Waiting 30 minutes in line at the post office, only to go to the Time Warner Cable office to wait in line 45 minutes to swap out your non-HD cable box for the HD cable box you were supposed to get in the first place.

This was last weekend, so my burning, raging anger has somewhat abetted, which is why I need the picture I'm including to bring it all back to vivid focus. The women in the center of that shot stood at the counter for more than half of the 45 minutes I was there. I can only assume that they had some sort of dementia related to syphilis. I was not amused.

Basically, in case you ever move to Brooklyn, understand that Time Warner outsources its cable installation to third party contractors who spend their whole visit scratching their heads, wondering where the HD box is, and worrying that they're going to be accused of stealing them, while in their next breath bitching about their child support payments and describing their exciting trip to go gambling in the Bahamas. When you call Time Warner to bitch, you are told you'll pay another $30 for a second visit by a tech, of course still with no guarantee he has the right box. Or, "You can just come into the office and swap it." Judging by the line, there's been an epidemic of lost boxes in the recent past.

I'd suggest Time Warner set up a separate, "We screwed you over" express line, but everyone would be in it.